Overview

All sales are final. If your package was lost or damaged during delivery, you must contact sabrina@sabrinacross.com within 10 days of delivery to report the damages. Please include images of the shipping container, the shipping label, and the damaged items with your email in order for us to file a claim with the carrier for your damaged goods.

Refunds

Refunds will only be allowed in the event of damaged product. Damaged product must be reported within 10 days of delivery.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at sabrina@sabrinacross.com

Sale items

All sale items are final.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at sabrina@sabrinacross.com for a return authorization and further instruction.

Need help?

Contact us at sabrina@sabrinacross.com for questions related to refunds and returns.